The problem

Your consumer credit activities will now be covered by the Financial Ombudsman Service. While this gives consumers greater protection, it means your business will now need to:

• Have a written procedure in place for handling complaints.
• Be able to demonstrate that the procedure complies with the new rules.
• Make all new customers aware of its existence
• Ensure all new complaints relating to consumer credit are investigated in accordance with the prescribed rules and timescales
• Ensure any complaint is investigated by a person with the skills and expertise to do so
• Inform the complainant of their right to take the matter to the Financial Ombudsman Service if they are dissatisfied with your response.

The dangers

Fail to observe these new legal requirements, and you could face:

The solution

Let Dispusolve deal with the problem. We offer a bespoke, cost-effective solution for any business with a consumer credit licence. Using our proven procedures we will ensure you comply with the regulations Act on your behalf to resolve complaints where required.

Don't wait until April, act now and ensure you comply.

Contact Dispusolve today to find out how easy it is to protect your business against the new legislation - for less than you think.